{"id":6182,"date":"2026-05-16T07:05:13","date_gmt":"2026-05-16T04:05:13","guid":{"rendered":"https:\/\/drelesely.com\/?page_id=6182"},"modified":"2026-05-16T07:16:36","modified_gmt":"2026-05-16T04:16:36","slug":"%d8%a7%d9%84%d8%a7%d8%b3%d8%a3%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%a7%d8%a6%d8%b9%d8%a9","status":"publish","type":"page","link":"https:\/\/gift.elfahem.net\/en\/%d8%a7%d9%84%d8%a7%d8%b3%d8%a3%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%a7%d8%a6%d8%b9%d8%a9\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6182\" class=\"elementor elementor-6182\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75670f1 e-flex e-con-boxed e-con e-parent\" data-id=\"75670f1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43c6a4d elementor-widget elementor-widget-shortcode\" data-id=\"43c6a4d\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"wmm-faq-dark-wrapper\">\n        <section class=\"wmm-faq-hero wmm-reveal\">\n            <div class=\"wmm-faq-container text-center\">\n                <span class=\"wmm-badge-gold\">Knowledge and Healing Center<\/span>\n                <h1 class=\"wmm-hero-title\">Answers that inspire your curiosity<\/h1>\n                <p class=\"wmm-hero-sub\">Discover clear answers to your questions about materials, payment, and registration, so that your journey with us is easier and more reassuring.<\/p>\n            <\/div>\n        <\/section>\n\n        <section class=\"wmm-faq-main-section wmm-reveal\">\n            <div class=\"wmm-faq-container\">\n                \n                <div class=\"wmm-faq-filters\">\n                    <button class=\"wmm-filter-btn active\" data-filter=\"all\">View all<\/button>\n                                            <button class=\"wmm-filter-btn\" data-filter=\"materials\">\n                            <i class=\"fas fa-book-open\"><\/i> Material quality                        <\/button>\n                                            <button class=\"wmm-filter-btn\" data-filter=\"registration\">\n                            <i class=\"fas fa-user-plus\"><\/i> Register on the site                        <\/button>\n                                            <button class=\"wmm-filter-btn\" data-filter=\"subscription\">\n                            <i class=\"fas fa-check-circle\"><\/i> Subscription to materials                        <\/button>\n                                            <button class=\"wmm-filter-btn\" data-filter=\"content\">\n                            <i class=\"fas fa-play-circle\"><\/i> Content and application                        <\/button>\n                                            <button class=\"wmm-filter-btn\" data-filter=\"payment\">\n                            <i class=\"fas fa-credit-card\"><\/i> Payment and installments                        <\/button>\n                                            <button class=\"wmm-filter-btn\" data-filter=\"students\">\n                            <i class=\"fas fa-user-graduate\"><\/i> Student Discount Category                        <\/button>\n                                    <\/div>\n\n                <div class=\"wmm-faq-accordion-container\">\n                                            <div class=\"wmm-faq-group\" data-category=\"materials\">\n                            <h3 class=\"wmm-group-title\"><i class=\"fas fa-book-open\"><\/i> Material quality<\/h3>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Are the materials provided educational materials?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>No, we do not provide educational materials; we provide materials for lifestyle change, raising awareness, and inner healing.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Do your materials contain educational levels according to the unified Saudi classification?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>No, our materials are not subject to traditional academic classifications, but rather are journeys of awareness designed for personal and psychological development.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Can I get a certificate upon completion of attending a course?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>We do not offer certificates of completion, because the true purpose of our space is healing and practical application in your life, not academic accreditation.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Are Dr. Iman Al-Asili's materials therapeutic?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The materials are considered a supportive tool for healing and breaking free from old patterns, but they do not replace specialized medical therapy sessions if the condition requires it.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">What is the difference between individual and group courses?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Bundled courses contain an integrated path that includes several interconnected courses serving a deeper purpose at a better price, while individual courses focus on a specific aspect.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"wmm-faq-group\" data-category=\"registration\">\n                            <h3 class=\"wmm-group-title\"><i class=\"fas fa-user-plus\"><\/i> Register on the site<\/h3>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">How can I register on the site?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>By visiting the page drelesely.com\/dashboard, and after filling in all the data completely and correctly, an account will be created for you, and you can register using Google to facilitate access.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I logged in and clicked on \"Resend activation message\" but I did not receive any email?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Please check your spam\/junk folder. If you don't find it, you can contact technical support for assistance in activating your account.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I would like to edit my information or the email address associated with the account.<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>You can easily modify your personal data by logging into your \"Control Panel\", then going to the \"Settings\" section and updating your data.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I forgot my account password, what should I do?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>On the login page, click on the \"Forgot your password?\" option and enter your email address to receive a password reset message.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Is my personal data protected and secure?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes, we take our customers' privacy very seriously. All your data is encrypted and kept strictly confidential in accordance with our privacy policy.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"wmm-faq-group\" data-category=\"subscription\">\n                            <h3 class=\"wmm-group-title\"><i class=\"fas fa-check-circle\"><\/i> Subscription to materials<\/h3>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">How do I subscribe to the materials?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>You can find available items on the homepage under the category (Items of the Month \/ Available Items). Add the item to your cart by clicking \"Subscribe Now\" and complete the checkout process.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Where can I find the material after subscribing?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Once payment is completed, you will find the material automatically activated within your account in the control panel under the \"My Courses\" section.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">When I try to subscribe, I see \"Subscribed\" instead of \"Subscribe Now\"?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>This means that you have already subscribed to this material and it is already in your library, and there is no need to buy it again.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">How long is the viewing period? And when does my subscription end?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The validity period varies depending on the material, and the time frame for access (e.g., permanent access or access for several months) is explained on the course description page before purchase.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Is there a freeze or extension for subscriptions?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>We apologize, but the platform does not currently support freezing subscriptions. Please ensure you are ready to begin before subscribing.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Can I subscribe with a family member or friend and share the account?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>No, the account is entirely personal and designed for individual travel, and sharing login details is a violation of the platform's terms and conditions and may lead to account closure.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Can I give a material to someone else?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes! You can contact customer service to arrange for the item to be gifted to someone else's account as a special gift to support their journey.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">When does the subscription to the materials close?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Some courses are available for enrollment year-round, while others are open only during specific seasons. Closing dates are announced on the course pages and our social media accounts.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">How can I get the discounted items for free?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>We sometimes offer special deals or grants. We advise you to follow Dr. Iman Al-Asili\u2019s accounts on social media platforms to find out about available opportunities.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Are all materials available for subscription at any time?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Not all of them. Some courses have limited registration periods to ensure follow-up and quality.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"wmm-faq-group\" data-category=\"content\">\n                            <h3 class=\"wmm-group-title\"><i class=\"fas fa-play-circle\"><\/i> Content and application<\/h3>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I subscribed to one of the courses, and I have a question regarding the content and application?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>You can contact the dedicated customer service team to assist and guide you as needed.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">After subscribing, I found attachments to the page. How can I view them?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Attachments (such as PDFs or notebooks) are available for download below the video player in the \"Materials and Attachments\" section of the course.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Are there attachments for all materials?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Not necessarily. Attachments are only added to materials that require practical exercises or notes supporting the recovery process.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Is there a specific order for the emotional cleansing package?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes, there is a suggested route within the package to ensure proper progression in the journey of cleansing emotions and understanding the roots.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Is there a specific order for the deep cleaning package?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Certainly, the materials are designed to take you step by step to the deeper layers, and please follow the order shown inside the package for best results.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Where can I find the monthly planner?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The monthly planner will be available as a downloadable file within the \"Materials of the Month\" section after you activate your subscription.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Where can I find material on transformative music?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>You will find them within your library's categories, and they are designed to work at the frequency and subconscious level to support your exercises.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I applied the cleaning products and I feel confused and I don't know what I want, what should I do?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>This is perfectly normal and is known as \"blurring\" during the process of unwinding from old patterns. Be kind to yourself, take a break, and allow the feelings to pass without resistance.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I applied the cleaning products and I didn't notice any improvement, what is the reason?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The healing journey is not linear. There may be deep-seated resistance in the subconscious. Proceed gently, and remember that radical change takes time and doesn't happen overnight.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I feel like I've completely closed the files of the past and I don't want to clean them up again. Is this normal?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes, your body and emotions are telling you that you need to integrate what you've learned. Enjoy your life and don't let healing become a constant obsession.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"wmm-faq-group\" data-category=\"payment\">\n                            <h3 class=\"wmm-group-title\"><i class=\"fas fa-credit-card\"><\/i> Payment and installments<\/h3>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">What payment methods are available?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>We offer multiple payment methods: bank cards (Visa, Mastercard), bank transfers, installments, and e-wallet services (subject to certain conditions).<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">What are the steps for making a payment via bank transfer?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>When paying, select \"Bank Transfer\". The company's official account details will appear; transfer the amount and then attach the transfer receipt to the page to confirm your order.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I made a bank transfer, how long will it take to review and confirm my request?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The review is done manually, and it usually takes a maximum of 24 to 48 working hours to activate the material in your account.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">If I choose to pay via Visa, can I pay in a currency other than the Riyal or the Pound?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes, the bank that issued your card will automatically convert the currency based on its approved exchange rate at the time of purchase.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I am having problems with payment and I can only pay via PayPal.<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>If you encounter any problem, please contact the support team and we will try to provide alternative solutions that suit your geographical area.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I am unable to make any electronic payment, how can I pay for the material?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>You can use direct bank transfer to company accounts, or Western Union after coordinating with technical support.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I want to pay using Apple Pay.<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Apple Pay is available when you browse the website and complete the purchase using the \"Safari\" browser on Apple devices.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I would like to make the transfer via Western Union or MoneyGram?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Contact the technical support team via the \"Contact Us\" page to obtain the beneficiary data for international transfers.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Did you make an electronic payment\/transfer twice by mistake?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Don't worry, contact customer service and attach proof of double payment, and we will review the transaction and refund the overpayment.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">How long does it take to refund funds transferred in error?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The process of refunding money for bank cards takes between 7 and 14 business days depending on your bank's policy.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Is installment payment available on the website?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes, we provide you with convenient installment payment options for the item through the payment partners available on the order completion page.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">What is the installment amount and in which countries is the service available?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>The installment is calculated based on the course price and the service provider. The service is available in countries supported by installment companies (the options available for your country are shown on the payment page).<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">Is there a minimum amount for installments?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>Yes, there is a minimum limit set by installment companies, and it will automatically show you if your basket total meets their requirements.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"wmm-faq-group\" data-category=\"students\">\n                            <h3 class=\"wmm-group-title\"><i class=\"fas fa-user-graduate\"><\/i> Student Discount Category<\/h3>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">What academic record is required to be attached to the application form (Student Discount Category)?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>It is an official statement that shows the student's academic record, including the courses he studies in each semester, and proves his current enrollment at the educational institution.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">How can I obtain my academic transcript?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>You can contact the student affairs department or your educational institution's academic system portal to retrieve, print, or download the record.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"wmm-faq-item\">\n                                    <button class=\"wmm-faq-question\">\n                                        <span class=\"wmm-faq-q-text\">I can't get my academic record, what should I do?<\/span>\n                                        <span class=\"wmm-faq-icon\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                    <\/button>\n                                    <div class=\"wmm-faq-answer\">\n                                        <div class=\"wmm-faq-answer-inner\">\n                                            <p>If that is not possible, you can attach a clear photo of your current semester's valid \"university card\" as an alternative to proving your identity as a student.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                                    <\/div>\n\n            <\/div>\n        <\/section>\n        \n        <section class=\"wmm-faq-cta wmm-reveal\">\n            <div class=\"wmm-faq-container text-center\">\n                <div class=\"wmm-cta-box-dark\">\n                    <h2>Didn't you find an answer to your question?<\/h2>\n                    <p>Our support team is always available to answer any questions regarding your trip, feel free to contact us.<\/p>\n                    <a href=\"https:\/\/gift.elfahem.net\/en\/contact-2\/\" class=\"wmm-btn-gold-solid\">Contact us now <i class=\"fas fa-envelope-open-text\"><\/i><\/a>\n                <\/div>\n            <\/div>\n        <\/section>\n    <\/div>\n    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